Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Device software

Reply
New Contributor
Monica1970
Posts: 3
Registered: ‎08-20-2013
My Device: blackberry 9320
My Carrier: vodacom
Accepted Solution

BBM Error after updating OS to 7.1 bundle 2494 (v7.1.0.907)

I recently did an upgrade of my OS system and I can no longer access BBM - error given "Cannot Set Up BBM" "Cannot access BBM services. CHeck that your device date and time is correctly set, and try again."

 

I have done the check and it still does not work. I have done a reset to factory defaults and it does not make a difference.  I have done something with Host Routing and also resending Services. 

 

Please help, this is very annoying.

 

Also with this, I have two email accounts.  The one loaded perfectly and the other just wont load even with the correct settings.  Also very annoying.

 

Many thanks in advance.

Monica

Please use plain text.
BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BBM Error after updating OS to 7.1 bundle 2494 (v7.1.0.907)

Hi Monica1970 and welcome to the BlackBerry Support Community Forums!

 

What version of BBM do you currently have installed? You can find that information from Options>Device>Application Management.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
Monica1970
Posts: 3
Registered: ‎08-20-2013
My Device: blackberry 9320
My Carrier: vodacom

Re: BBM Error after updating OS to 7.1 bundle 2494 (v7.1.0.907)

Thank you for your reply. I had to resort to sending it into our service provider to be fixed.  Apparently an error with the firmware update which messed it up.  Had 2 friends with the same problem, so beware if you update your firmware.

Please use plain text.
New Contributor
balanda80
Posts: 5
Registered: ‎08-17-2013
My Device: 9800
My Carrier: *

Re: BBM Error after updating OS to 7.1 bundle 2494 (v7.1.0.907)

pales hellp not work

Please use plain text.
Contributor
Karenwisely2687
Posts: 14
Registered: ‎08-24-2013
My Device: Blackberry curve 8520
My Carrier: Orange

Re: BBM Error after updating OS to 7.1 bundle 2494 (v7.1.0.907)

I have 7.0.1.23 installed on my blackberry curve 8520 and I cannot get anything done
Please use plain text.
New Contributor
Monica1970
Posts: 3
Registered: ‎08-20-2013
My Device: blackberry 9320
My Carrier: vodacom

Re: BBM Error after updating OS to 7.1 bundle 2494 (v7.1.0.907)

Morning all, just to give you an update.  My service provider did reload a downgraded version which did not help either, my blackberry ID won't register now and I keep getting an error message still on bbm.  I have sent it back to them again this morning... very annoying!!!!

Please use plain text.
New Contributor
abbakr
Posts: 4
Registered: ‎08-21-2013
My Device: blackberry 8520
My Carrier: +234

Re: BBM Error after updating OS to 7.1 bundle 2494 (v7.1.0.907)

Hello Guys....
I experience such annoying Problems, but what I did was ; I deleted(uninstalled) my BBM version 7 and I installed a down graded version i.e Version BBM version 6, and now my BBM is working fine, but acvtually I couldn't restore my BBM contacts from my BBProtect... It seems corrupted! Now my Contacts frnds have to Read-add me on BBM for them to chat with me! So Pals I enjoy you All to delete BBM 7 and use your Browser to google for BBM 6, (not via Appworld, cos dat will give u latest BBM which is d BBM7) thanks, try it
Please use plain text.