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New Member
Posts: 1
Registered: ‎09-08-2013
My Device: Bold 9900
My Carrier: AT&T

BBM Not setting up

I recently got a brand new Bold 9900.

When i synched it with my previous Blackberry bold 9900, my new phone does not work with BBM.  It can be downloaded but when i try to use BBM, it stays on the "setting up BBM" screen.  I've tried to delete and reinstall the application contless amounts of time

 

Please Help.

 

-cpatel28

Hall of Famer II
Posts: 50,678
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM Not setting up

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...it is entirely possible that they have not completed shifting your account over to your new device.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
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