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New Contributor
jamesharte
Posts: 3
Registered: ‎07-17-2012
My Device: curve

BBM not working at all

i have a blackberry curve and one day my bbm and app world dissapeared so i re downloaded both and it has wiped my bbm clear of all contacts and it wont recieve contact invites, i dont know if this makes a difference im in ireland at the minute and not in the uk and i am on wi fi would this affect my bbm? what can i do to get it working

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working at all

1. Did you swap SIM cards in Ireland for a local prepaid SIM or anything?

2. Yes it can affect it... even if you didn't swap SIMs for a local SIM, if you are disconnected from your Tmobile service plan. Is this Tmobile US or UK?




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New Contributor
jamesharte
Posts: 3
Registered: ‎07-17-2012
My Device: curve

Re: BBM not working at all

no i havnt swapped anything over my bbm worked last time over here im just using the wi-fi in the house and have turned my mobile network of on the bb because bbm only needs the internet not signal, what else could be up with it

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working at all

But I think you might have also turned off "Data Services".

Please check your Mobile Network screen > Data Services must be ON.

You can leave the mobile network connection off.

 

Again, Tmobile US or UK... I am trying to help, all info helps.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
jamesharte
Posts: 3
Registered: ‎07-17-2012
My Device: curve

Re: BBM not working at all

its t mobile uk and i have my date and roaming all turned on

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working at all


1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.