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New Contributor
Jessica_BAILEY
Posts: 5
Registered: ‎07-09-2012
My Device: Curve 9300
My Carrier: Orange

BBM on Curve 9300

This morning when I turned my phone on and sent a message to someone via bbm, a big cross came up on the message. I've also realised that when I am not connected to the wi-fi, that I can't connect to the internet. My blackerry Internet has run out as I have checked. I am also not receiving any recent updates or receiving messages on bbm. I have looked through the solutions to similar problems but none of them worked!! eeeeek, please help me 

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Hall of Famer II
sdgardne
Posts: 47,271
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM on Curve 9300

Hi and Welcome to the Community!


Jessica_BAILEY wrote:

My blackerry Internet has run out as I have checked.


If, by that, you mean that your BB-proprietary services have no credit left on them, then that fully explains all of your symptoms. BBM requires an active BIS service plan from your carrier...if yours has expired, then BBM will not function.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Jessica_BAILEY
Posts: 5
Registered: ‎07-09-2012
My Device: Curve 9300
My Carrier: Orange

Re: BBM on Curve 9300

the only thing is that bbm expires on the 1st of every month, and its been working perfect until this morning 

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Hall of Famer II
sdgardne
Posts: 47,271
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM on Curve 9300

Then I don't understand your statement in your prior post (the statement I quoted).

 

But, nevertheless, what is the status of BlackBerry Internet Service within Manage Connections > Services Status? If it is "not connected", then that explains everything...

 

I also suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Jessica_BAILEY
Posts: 5
Registered: ‎07-09-2012
My Device: Curve 9300
My Carrier: Orange

Re: BBM on Curve 9300

sorry I meant, hasn't run out :s but I will give the advice a go!! Thanks 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,271
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM on Curve 9300

Ah yes! Those few characters (n't) make a big difference in meaning indeed!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Jessica_BAILEY
Posts: 5
Registered: ‎07-09-2012
My Device: Curve 9300
My Carrier: Orange

Re: BBM on Curve 9300

none of the above worked :s

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,271
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM on Curve 9300

Really? None? Including "If not, then you should contact your mobile service provider for formal support."? I suspect that you've not yet had time to actually do that bit... 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.