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New Contributor
that_unknown_guy
Posts: 3
Registered: ‎06-10-2013
My Device: blackberry curve 9320
My Carrier: vodafone

BBM used to work but not anymore! help please!

Hi guys,

 

I'm having problems with my Blackberry. I used to be able to use Blackberry internet service and worked fine, but then my BBM and Emails weren't updating, so i topped up my phone (I'm on pay as you go) but it didn't return to normal. I tried installing the updates availible for BBM but it didn't do anything. I uninstalled BBM and re-installed it but when I tried to go on BBM, It came up with the terms and agreement list so obviously I pressed I accept, but it just said connecting to BBM servers. I left it for an hour and it did nothing so I just closed it and tried again, but whenever I go on BBM, Im just left with a blue screen with "BlackBerry Messenger" written on the top next to the BBM logo.

 

Is this a common problem and is their an easy fix?

 

answers are greatly appreciated :smileyhappy:

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: BBM used to work but not anymore! help please!

[ Edited ]

May I ask how did it work before? you need a Blackberry data plan from your carrier in order for BBM to work if I am correct

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New Contributor
that_unknown_guy
Posts: 3
Registered: ‎06-10-2013
My Device: blackberry curve 9320
My Carrier: vodafone

Re: BBM used to work but not anymore! help please!

I don't know to be honest. All I know is that I used to be able to go on BBM and talk to friends and recieve Emails, but then it just stopped working so I checked how much money was on my phone (it costs £5 per month and only had £2 remaining) so i presumed I would just have to top up my phone and everything would be back to normal, but it didn't help, so I'm confused.
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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: BBM used to work but not anymore! help please!

Please contract your carrier please that seems weird in less your using BBM & receive emails on wifi!
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New Contributor
that_unknown_guy
Posts: 3
Registered: ‎06-10-2013
My Device: blackberry curve 9320
My Carrier: vodafone

Re: BBM used to work but not anymore! help please!

I was using it on Wi-Fi lol xD is their a simple solution then?
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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: BBM used to work but not anymore! help please!

LOL there you go! I figure that was it!

mystery solve!
_______________________________________________________
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Click Accept as Solution for posts that have solved your issue(s)!
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