BlackBerry® Device software

[MinnWisc]

Hello!

I can't sign up on the BIS system https://bis.na.blackberry.com/ html?brand=mycingular

I place the pin and imei number, but it won't work.

Please help!

Thanks,

Jamie

[sdgardne]

Hi and Welcome to the Forums!

Your carrier is responsible for delivering all services to you, including BIS. They control that site as well. I suggest you contact them for assistance. When you do, I suggest you have a more complete description as to exactly what happens..."it won't work" doesn't really give anyone anything to go on.

Good luck!

[MinnWisc]

It says:  "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service."

How do I do that?  

[awstheme]

Hey there MinnWisc, you are getting this error because that means there is already an BIS email account linked with that Pin and IMEI number.

[sdgardne]

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MinnWisc wrote:

It says:  "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service."

How do I do that?  

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By going into the Email Setup Wizard...usually (but can differ based on device OS level) via:

• Homescreen > Setup > Email Settings

You can find more complete documentation here:

• http://us.blackberry.com/support/blackberry101/setup.jsp#tab_tab_email

If you see only "Enterprise" and not also "Personal", then contact your carrier to have the proper level of data services added to your account:

• http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

Good luck and let us know!