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New Member
jacquesop
Posts: 1
Registered: ‎10-19-2011
My Device: Torch 9800
My Carrier: Vodacom

BIS Email Application Server Failure

I have been trying to verify email settings.

 

The moment my BIS username and password is entered - it says that username/ password is incorrect. After confirming my username with my service provider i selected the forgot password option

 

It comes up with an error stating that my device cannot connect to application server - please assist!

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Hall of Famer II
sdgardne
Posts: 47,286
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BIS Email Application Server Failure

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should get back in touch with your wireless service provider. The system you are attempting to connect to is controlled by them...only they have the ability to look deeper to see what is going on. Only they have the ability to obtain for you, via escalation, support from RIM if it is needed.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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