10-19-2011 07:54 PM
I have been trying to verify email settings.
The moment my BIS username and password is entered - it says that username/ password is incorrect. After confirming my username with my service provider i selected the forgot password option
It comes up with an error stating that my device cannot connect to application server - please assist!
10-19-2011 09:53 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should get back in touch with your wireless service provider. The system you are attempting to connect to is controlled by them...only they have the ability to look deeper to see what is going on. Only they have the ability to obtain for you, via escalation, support from RIM if it is needed.