Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Device software

Reply
Visitor
scots21
Posts: 1
Registered: ‎11-04-2012
My Device: BlackBerry Porsche Design P'9981
My Carrier: vodafone

BlackBerry Porsche Design P'9981 hanging

Hi,

 

i purchased a new BlackBerry Porsche Design P'9981 but every so often (more recently it happens nearly everyday) when i am making calls or recieveing a call the phone just hangs? Its getting to the point where i cant use it, can anyone help?

Please use plain text.
Elite II
BillJ
Posts: 8,452
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BlackBerry Porsche Design P'9981 hanging

Try a battery pull first.  Remove your battery while your phone is powered on then replace it.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
New Member
matrox
Posts: 1
Registered: ‎12-30-2012
My Device: PORSCHE DESIGN P' 9981
My Carrier: MTN

Re: BlackBerry Porsche Design P'9981 hanging

Dear Support,

 

I am having the same issue, I just baught it a month and a half back in start it was hanging once every two to three days but now it started hanging every hour or so on receieving or making a call. I tried the mathod above but no hope.

 

please do let me know about the resolution of this annoying issue permanently, Its quite upsetting with a phone of such an expensive model.

 

Hope to hear back soon.

Please use plain text.
New Member
abiodunkaysea
Posts: 1
Registered: ‎01-14-2013
My Device: Porsche Design P'9981
My Carrier: digi malaysia

Re: BlackBerry Porsche Design P'9981 hanging

i am having the same issue, infact the phone is making me mad. I keep deleting my pictures maybe it wont hang but it keep hanging and giving me problems. I am regretting now cos have never enjoy the phone. Pls do something
Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Porsche Design P'9981 hanging

A media card full of songs and pictures will take a long time to generate the thumbnails and song playlist, possibly making it slow up first use.

On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine

Disable Compression on media card? go to Options, Device, Storage

using a custom theme? try it for a day the factory default one to rule out your theme

remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.