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New Contributor
MikeJonesPi
Posts: 3
Registered: ‎07-01-2013
My Device: Bold 9900

BlackBerry Protect

Hi All, new to this forum so forgive me if I'm in the wrong place.

I have an interesting issue with BB Protect. I can access all of the usual functions via the BB protect website from my desktop PC, but if I try to access via my laptop the buttons for location, play a sound etc don't take me anywhere.

Any ideas how to resolve this?

Thanks,

Mike Jones

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BlackBerry Protect

Hi and Welcome to the Community!

That is a very odd situation. Please compare the detailed specs of both computers -- make, model, Windows OS version and update levels, Browser version, etc. Something is odd with your laptop, and I can only suspect that some difference, from among those comparisons, is the root cause.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
MikeJonesPi
Posts: 3
Registered: ‎07-01-2013
My Device: Bold 9900

Re: BlackBerry Protect

Thanks for the response; yes it was odd. But for some reason it has now resolved itself. I have no explanation for this! Next time I tried it just worked, so maybe it was awaiting a windows update or something which only was implemented after a reboot?

 

Thanks again.

 

M

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BlackBerry Protect

There are many possibilities. To investigate your theory, you'd have to look into the recent updates and when they were installed. But, it may also just be moot and just as well to continue on now that it's working fine.

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.