04-13-2014 04:09 PM
04-19-2014 03:27 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then please try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
04-20-2014 01:36 AM
04-20-2014 03:05 AM
Pardon, but clarification is needed:
Re registering and resending service which books which I did exactly as per your prompts, did not seem to solve the problem.
This is very important. Did the steps result exactly as I documented? Or did the steps not result as I documented? This is critical to knowing how to next guide you.
Anything else I can try?
Contact your mobile service provider for formal support and potential formal escalation up to BB.