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New Contributor
Posts: 4
Registered: ‎01-07-2013
My Device: Blackberry Curve 9380

Blackberry Curve 9380 Shows "Initialization Failed"

My BB was working yesterday after i set up a new email addrees it just switched off and show the error message "initializatin failed and show the SOS message on top.


i tried taking out the sim and putting it back again but it is not working.


what could be the problem and waht can i do?

Hall of Famer II
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Blackberry Curve 9380 Shows "Initialization Failed"

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB33487"Initialization Failed" is displayed on the BlackBerry smartphone and the network status indicator shows "SOS"

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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