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Regular Contributor
haroldleotangco
Posts: 61
Registered: ‎05-27-2012
My Device: Blackberry Curve 9360
My Carrier: Globe Telecom
Accepted Solution

Blackberry Maps

Hi there...

 

I used to have Blackberry Maps on my Curve 9360 but I deleted it.

 

Now I want to re-install it because I just find Google Maps to be laggy and not really moving while I'm moving (if that makes sense.

 

I went to the download site on my BB browser and it is saying that my phone doesn't meet the system requirements.

 

How could my phone not meet the system requirements when it came pre-installed with it?

 

Anyway, I hope somebody out there can help me solve this.

 

PS: I also tried the desktop download site (that only works on Internet Explorer) but found that it crashes after you install it.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Maps

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).

1) Remove any/all device OS update package(s) from your PC (add/remove programs)

2) Cleanly uninstall the RIM Desktop Software:

 

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful...do not attempt this if you are at all unsure as editing your registry wrongly can render your entire PC useless.
  • Others have reported the use of a registry cleansing tool to also be helpful
  • Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations


3) Get a fresh download of the RIM Desktop Software:


4) Download (to your PC) a fresh copy of your device OS package from your carrier:


5) Install the Desktop Software to your PC

6) Install (also to your PC), the device OS package

7) Now launch the Desktop Software and you should find that BB Maps will be available for you to install:

  • KB14473 How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software


Hopefully that will get things going again.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Regular Contributor
haroldleotangco
Posts: 61
Registered: ‎05-27-2012
My Device: Blackberry Curve 9360
My Carrier: Globe Telecom

Re: Blackberry Maps

I mean, the download is working fine. But when I install the app on my phone, it gives an error. Something about java language...
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Maps

Hmmm...well, that's a completely different description than you started with...and has a whole different potential resolution path...

 

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:

 

Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If it won't boot up cleanly, then you may need to try Safe Mode:

    • KB17877 How to start a BlackBerry smartphone in safe mode

 

There might be an updated code set from the carrier -- check them via this portal:

 

The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:


  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone


The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

  

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Regular Contributor
haroldleotangco
Posts: 61
Registered: ‎05-27-2012
My Device: Blackberry Curve 9360
My Carrier: Globe Telecom

Re: Blackberry Maps

Thanks... I'll try those...
Please use plain text.
Regular Contributor
haroldleotangco
Posts: 61
Registered: ‎05-27-2012
My Device: Blackberry Curve 9360
My Carrier: Globe Telecom

Re: Blackberry Maps

But do you have any idea why the download link for my bb browser is saying that my phone doesn't meet the system requirements?
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Maps

BBMaps has some funky results with certain BB models and OS levels. The best way to therefore install it is via the method I gave you in post 2 above.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.