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Visitor
KrisLau
Posts: 1
Registered: ‎11-10-2010
My Device: Blackberry Curve 9330
My Carrier: Sprint

Blackberry Messenger - can't open or start my chats anymore

For some reason, this afternoon I have been unable to open or start chats with my contacts on BBM. I didn't have this problem before. I'm not sure if it was related to the update message I got yesterday for Blackberry Apps. I can still receive messages from contacts but I can't open them to respond or even read the full message. What happened? Please help!!!

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New Contributor
kyz27
Posts: 2
Registered: ‎11-11-2010
My Device: bold 9700

Re: Blackberry Messenger - can't open or start my chats anymore

i have the same problem that started happening yesterday, please help!

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BlackBerry Technical Advisor (Retired)
Dr_Palto
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Blackberry Messenger - can't open or start my chats anymore

Hello,

Welcome to the BlackBerry Support Community Forums.

 

Have you tried removing the battery to restart the BlackBerry smartphone? If so try uninstalling and reinstalling BlackBerry Messenger from www.blackberry.com/messenger in your BlackBerry Browser.

 

Thank you


-DrP


 


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New Contributor
kyz27
Posts: 2
Registered: ‎11-11-2010
My Device: bold 9700

Re: Blackberry Messenger - can't open or start my chats anymore

it helped, thanks alot!

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New Member
npermatasari
Posts: 1
Registered: ‎05-13-2011
My Device: Bold 9000
My Carrier: AT&T

Re: Blackberry Messenger - can't open or start my chats anymore

I did that but didnt help. I think the BBM application is there but when I click the icon, nothing happens, it wont open.
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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Blackberry Messenger - can't open or start my chats anymore

 

Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Member
donia28299
Posts: 4
Registered: ‎07-05-2011
My Device: Bold 9000
My Carrier: Doctor

Re: Blackberry Messenger - can't open or start my chats anymore

If i uninstall and reinstall the BlackBerry Messenger will all my contacts disappear?
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New Member
donia28299
Posts: 4
Registered: ‎07-05-2011
My Device: Bold 9000
My Carrier: Doctor

Re: Blackberry Messenger - can't open or start my chats anymore

yeah mee too :smileyfrustrated:
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New Member
donia28299
Posts: 4
Registered: ‎07-05-2011
My Device: Bold 9000
My Carrier: Doctor

Re: Blackberry Messenger - can't open or start my chats anymore

i did the soft and hard nothing worked :smileysad:
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New Member
avesh
Posts: 1
Registered: ‎12-19-2012
My Device: 9780
My Carrier: mobilink

Re: Blackberry Messenger - can't open or start my chats anymore

i have tried all of above things but nothing helped need hepl in this urgent

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