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Huang87
Posts: 2
Registered: ‎08-29-2012
My Device: Blackberry 9700
My Carrier: Rogers

Blackberry Protect Not restoring BBM contacts

Hi I recently upgraded my OS for my 9700 and did a handheld wipe.


I do weekly backups on blackberry protect but it doesn't seem to be restoring my BBM contacts.  Is there a reason for this?

 

Thanks!

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JSanders
Posts: 84,517
Likes: 22,920
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect Not restoring BBM contacts

Correct, Protect does not make a back up of your BBM contacts.

You perform that backup from two places:

  • With BBMessenger itself > Options > Backup, either remote or local or both
  • By connecting to the Desktop Software and making a backup, and restoring from there.




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3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Huang87
Posts: 2
Registered: ‎08-29-2012
My Device: Blackberry 9700
My Carrier: Rogers

Re: Blackberry Protect Not restoring BBM contacts

Oh no... if i didnt make any backups.. is there anyway to get my blackberry contacts back?

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JSanders
Posts: 84,517
Likes: 22,920
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect Not restoring BBM contacts

You should make backups, and know what you're backing up.

 

When you enter your BlackBerryID on the BlackBerry, and begin using BBM again, your contacts MIGHT re-establish themselves, because when you first signed in you should have been presented with entering an email address to connect with your BBM account.

 

If not, then you don't have a way to restore them.  Go to BBM > Options > Restore and try.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.