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zko
New Contributor
Posts: 3
Registered: ‎01-16-2014
My Device: Z30
My Carrier: MTN

Blackberry Protect doesnt have my backups anymore??????

I have not used a BB device for a while, however kept my account active with BB. I just recieved a new Z30 and tried to do a restore from Protect. Everything is gone? Nothing is there. WTH?

 

Please help me I want my info back asap.

 

Thanks

 

Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect doesnt have my backups anymore??????

No, backups are not performed on a BlackBerry10 device.




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zko
New Contributor
Posts: 3
Registered: ‎01-16-2014
My Device: Z30
My Carrier: MTN

Re: Blackberry Protect doesnt have my backups anymore??????

Well can i atleast get my data, I had all my history of BB devices in my protect account. It doesnt show anything even when i login from a computer. Did BB delete all my stuff, if so I want it back!

 

Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect doesnt have my backups anymore??????


zko wrote:

Well can i atleast get my data, I had all my history of BB devices in my protect account. It doesnt show anything even when i login from a computer. Did BB delete all my stuff, if so I want it back!

 


You will need to contact BlackBerry, then. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

 

In your Protect account, from a PC web login, do you see former devices listed?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
zko
New Contributor
Posts: 3
Registered: ‎01-16-2014
My Device: Z30
My Carrier: MTN

Re: Blackberry Protect doesnt have my backups anymore??????

Nope they are all gone....Smiley Sad