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New Contributor
Satoooshi
Posts: 2
Registered: ‎03-01-2011
My Device: torch 9800
My Carrier: t mobile

Blackberry torch 9800 for China Mobile

Hi there,

 

I just bought Blackberry torch 9800 in Beijing with China Mobile SIM card.

And I start to use in China, but almost of all apps doesn't work. (Gmail, Google Map, blablabla)

I already called 100086 for GPRS, but still not works well.

 

Actually this one is tmobile's one. Indivisually imported, I think.

Cause this model is still not released in China.

 

Anyway, is there any solutions or some advice?

Or anyone got same situation?

 

Thanks.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry torch 9800 for China Mobile

Hello Satoooshi and welcome to the BlackBerry Support Community Forums.

 

When you are using an unlocked device on a carrier's network who doesn't currently have this device, you might not have full device functionality.

 

That being said, is the device unlocked? Are you able to make/receive calls? Do you have an active BlackBerry data plan? Are you able to send a PIN message to another BlackBerry device? 

 

Thanks

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Satoooshi
Posts: 2
Registered: ‎03-01-2011
My Device: torch 9800
My Carrier: t mobile

Re: Blackberry torch 9800 for China Mobile

Hi HMthePirate,

 

Actually I didn't change any setting of this phone.

But this device seems to be T-Mobile's and I use this with CHINA MOBILE,

so maybe this has been unlocked I think.

Coz if it's locked, I can't use this with CHINA MOBILE, right?

When I buy this, I didn't know it...

You think I can have full device functionality with this phone, by fixing some?

 

Fortunately I can make phone call and receive it.

But any other service, I can't use.

And also google stuffs, like gmail, google map, google talk,,,blablabla,

can't connect well with internet.

 

I'm not sure CHINA MOBILE offer us the Blackberry data plan, maybe not.

 

Thanks for reply.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry torch 9800 for China Mobile

Since you are able to use voice, it seems the device is unlocked.

 

Send me a private message with your PIN (under Options>Status) and i will investigate further for you.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Member
abowley
Posts: 1
Registered: ‎03-21-2011
My Device: 9530
My Carrier: Telcel

Re: Blackberry torch 9800 for China Mobile

 can you help me too?

 

I am living in Mexico with my unlocked Verizon wireless phone.  I bought the Telcel blackberry service and it does not totally work for me.  Well, I got it working and then changed something, silly me.  But even when the facebook, BB messenger, and all those other apps were working, I could not use the internet browser.  I do not know if I need to configure some APN or some other configuration in the phone.  Could you help?

 

Amy

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New Contributor
sunnydagar
Posts: 5
Registered: ‎04-30-2011
My Device: blackberry, torch
My Carrier: cmCc,airtel

Re: Blackberry torch 9800 for China Mobile

I also faced many app problems but today i have no issues atall so pl got to china mobile Ist take 20rmb 150mb internet then tell them to strart BBIS/BBS(black berry individual plan) 98rmb for 30MB blackberry mesanger so after this service your all applications and everythign will be okay. if any one still persits problem pl send me email. thaks / Sunny
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New Contributor
juneleungyw
Posts: 3
Registered: ‎05-06-2011
My Device: Blackberry torch 9800
My Carrier: China Mobile

Re: Blackberry torch 9800 for China Mobile

[ Edited ]
 
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New Contributor
juneleungyw
Posts: 3
Registered: ‎05-06-2011
My Device: Blackberry torch 9800
My Carrier: China Mobile

Re: Blackberry torch 9800 for China Mobile

Hi, I was using a curve with China mobile and Google app worked well for me.. now i have bought a Torch and nothing is working. including linked in, gmail, google map.. please help! Moreover, I would also want to get my Blackberry App world to work. It is so hard to downlaod Blackberry app now. please kindly help! June

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New Member
Eewyn
Posts: 1
Registered: ‎05-11-2011
My Device: 9800
My Carrier: China mobile

Re: Blackberry torch 9800 for China Mobile

[ Edited ]
Well I'm using a torch and apps such as google maps are not working. I check service status and it says bis not connected although I can use bb messenger and check my email. My theory is that the torch is not a CDMA device and china mobile uses CDMA. That's why I think the bb ads are not showing torch as it is not fully supported. Some work and some not i guess. Btw, I called china mobile and its no help. They can't seems to understand why I can use bb messenger and email although it shows that the bis is not connected. Btw, whats weird is my connection reads EDGE but I thought it is based on gsm not CDMA? China mobile uses CDMA. Maybe torch that does not support CDMA got confused as I am right now?
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New Contributor
juneleungyw
Posts: 3
Registered: ‎05-06-2011
My Device: Blackberry torch 9800
My Carrier: China Mobile

Re: Blackberry torch 9800 for China Mobile

I finally got something to work this weekend..for my Torch, by changing the APN setting in Options>Device>Advanced System Settings>TCP IP - I checked the "APN Settings Enabled" and put "cmnet" for APN and saved. China mobile said this is the setting to have third party app to work. After that, Blackberry App world started working for me. I can download and use most of the app I want! For Google Map, it could locate where I am.. but I still cannot sign in. :smileysad:  China mobile asked me to go to blackberry service station to have it looked at. Will share if I find anything. :smileyhappy: by the way, I subscribed to the 199 RMB (the cheapest one with BES) blackberry plan.. I was told this plan has more blackberry function (like a BES) than the cheaper plan.. I have a 10086.mobi email. My hotmail is forward there and I can reply directly.

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