08-02-2012 03:21 AM
Blackberry asked me to download a Blackberry update, which I did.
Now after a whole night, the update is still only 21% completed. It seems like the update crashed.
I already removed the battery several times, but when it restarts, the update starts immediately and keeps hanging at 0%!! Also after more or less 10 minutes of hanging at 0%, the blackberry restarts itself... and then starts the update again.
What can I do to cancel this update?
08-02-2012 12:03 PM - edited 08-02-2012 12:25 PM
Hi and Welcome to the Community!
Posted in this section ("Downloaded applications..."), it is perhaps confusing what your actual issue is. In this section, it would normally be considered to have to do with an actual app. But, from what you've said, it sounds like it has to do with the OS itself of your BB, and the on-device wireless update process. As such, there are two methods of recovery for you to try: