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New Contributor
twoltersdvm
Posts: 2
Registered: ‎07-26-2012
My Device: Blackberry 8520 smartphone
My Carrier: Rogers
Accepted Solution

Bought an app, and it is sitting inthe "uninstalled" box, and won't let me install!

Just bought "Settlers of Catan".  Tried to play it, and went to App World, and it is uninstalled.  So I go to the options, and the "install" option isn't there!

Help!

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Hall of Famer II
sdgardne
Posts: 47,590
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bought an app, and it is sitting inthe "uninstalled" box, and won't let me install!

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.
New Contributor
twoltersdvm
Posts: 2
Registered: ‎07-26-2012
My Device: Blackberry 8520 smartphone
My Carrier: Rogers

Re: Bought an app, and it is sitting inthe "uninstalled" box, and won't let me install!

Yey! It worked! Thank-you!
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,590
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bought an app, and it is sitting inthe "uninstalled" box, and won't let me install!

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.