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moni-l
Posts: 2
Registered: ‎08-12-2013
My Carrier: A1
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Can i recover my blackberry protect backup data onto a Mac?

 

My blackberry curve 9360 was stolen a few days ago, i never synced it with my computer but I always backed it up on blackberry protect and i can access my data if i go to protect.blackberry.com and login with my blackberry ID. I see that my backup files exist but i cant download them, and i cant get a new blackberry at the moment but i really need all my contacts and their phone numbers, is there anyway that i could retrieve that information onto my macbook?

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sdgardne
Posts: 46,016
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Can i recover my blackberry protect backup data onto a Mac?

Hello,

BB Protect backup files have only one use...to restore to a BB device. There is no other use of them. Hence the reason that BB Protect is a fine component of a good backup practice, but by no means should be considered to be the sole component.

If you can gain access to another BB, even for a short period, you can restore to it and then backup to your computer, from which you can obtain 3rd party apps to extract the local backup data to human readable format. However, I've never heard of those tools for MAC...but I also don't look for MAC stuff.

 

If you do attempt this (restore from BB Protect to another BB), you must be very careful...refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore

Good luck!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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youzune
Posts: 10
Registered: ‎01-04-2014
My Carrier: BlackBerry

Re: Can i recover my blackberry protect backup data onto a Mac?

I had ever met the same problem as your, and I dont know how to do, and bought an iPhone 5 at last, I am looking for a solving way too, anyone who can help?

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JSanders
Posts: 80,379
Likes: 22,302
Solutions: 5,744
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Can i recover my blackberry protect backup data onto a Mac?


youzune wrote:

I had ever met the same problem as your, and I dont know how to do, and bought an iPhone 5 at last, I am looking for a solving way too, anyone who can help?


Read the post just above yours for the answer.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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