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New Member
Posts: 2
Registered: ‎01-06-2013
My Device: Curve 9320
My Carrier: Tesco

Can't get onto bbm

Hi, been having problems getting onto bbm since last update(7). I can get onto blackberry via my laptop and access my account etc, and on my phone I can access and download apps but when I try to log into bbm keeps saying I have exceeded number of attempts and locks me out for 15mins even though they are my correct details. I have tried rebooting but nothing seems to work. Any ideas....????

Posts: 89,767
Likes: 23,826
Solutions: 6,134
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't get onto bbm

Are you absolutely certain you've input the correct BBID and password?




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New Member
Posts: 2
Registered: ‎01-06-2013
My Device: Curve 9320
My Carrier: Tesco

Re: Can't get onto bbm

Correct login as on blackberry account. Tried changing password but I even if I make one attempt it locks me out for 15mins

Posts: 89,767
Likes: 23,826
Solutions: 6,134
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't get onto bbm

...and that means you're entering the wrong password or ID.

 

Check your Options > BlackBerryID.

The BBM login MUST be the same as the former.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code