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New Member
Posts: 1
Registered: ‎08-24-2010
My Device: Blackberry Bold 9700
My Carrier: o2

Cannot Connect To BIS! Tried Everything! Please Help!

Hello. This is such a complicated problem so it may take a while to explain.


I have a Blackberry Bold 9700. Ive had it from May 2010, I had a restriction on my phone for no more than 3 hours, and when my services came back on my BIS wouldnt work.. But here is the weird thing.. I can access webpages, Its just apps and also blackberry messenger that wont work. My phone says 3G and has the blackberry symbol at the top right hand corner.


I phoned up o2 (I have done 4 times) and they told me to do the following:


options > advanced options > host routing table > blackberry button > register now


this didnt work so they suggested this:


setup > set up email


this didnt work either, so they also suggested this:


o2email.co.uk > register


so the final thing they told me to do was


settings > advanced options > service book > and delete everything apart from anything that says provisioning and had my email address in it > reboot


but this didnt work either! they said my connections to the blackberry network were active and fine and i should be recieving this all. I have rebooted my blackberry several times, and it has been almost a week since this happened so this should be enough time for the network to come back through!


Can someone please help?! Ive contacted o2 so many times and they dont seem be able to fix the problem!


Thanks! Smiley Happy

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Cannot Connect To BIS! Tried Everything! Please Help!

Hey xKimberella,


Welcome to the forums.


When you say  "I had a restriction on my phone for no more than 3" what exactly do you mean? Who put the restriction on your device? 


I suspect that you do not have the correct data plan to allow you to use BBM and setup email. Have you recently changed your service plan? 





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New Contributor
Posts: 5
Registered: ‎08-27-2010
My Device: blackberry storm2 9520
My Carrier: 3 Indonesia

Re: Cannot Connect To BIS! Tried Everything! Please Help!

I have the same problem, i have checked everything, my phone is unlocked and tried the same things that xKimberella did...

I have the right data plan, and i even tried to move my sim card to another blackberry handset and it works perfectly.


My blackberry is a storm2 9520 and it seems that my blackberry internet service doesnt work. I cant even set up my email account.

The "egde" sign on the top right wont change into capital letters.

My browser works just fine and the only thing that doesnt work is my Blackberry Internet Service.


Been dealing with this problem for 3 weeks now. Please tell me what to do.

New Member
Posts: 1
Registered: ‎11-19-2011
My Device: torch 9810
My Carrier: vodafone

Re: Cannot Connect To BIS! Tried Everything! Please Help!



did you solve your problem? I have the same problem now. Can anyone help?