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JSanders
Posts: 85,670
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot add new e-mail

please try this route:

 

using your BlackBerry browser...

• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.





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Contributor
induli
Posts: 18
Registered: ‎06-06-2012
My Device: Curve 8520

Re: Cannot add new e-mail

No joy!
Please use plain text.
JSanders
Posts: 85,670
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot add new e-mail


induli wrote:
No joy!

and no description of what happened... so it's quite difficult to assist you.

If you can post detail of what you saw...

 

That "mobile.blackberry.com" link didn't work?

You never found "Communications in the link if it did work?

 

or what? I'm trying, you gotta also.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
induli
Posts: 18
Registered: ‎06-06-2012
My Device: Curve 8520

Re: Cannot add new e-mail

Still stuck at "invalid email or password" error.
Please use plain text.
JSanders
Posts: 85,670
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot add new e-mail

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

 

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
induli
Posts: 18
Registered: ‎06-06-2012
My Device: Curve 8520

Re: Cannot add new e-mail

It says "BIS - Mobile Network"
Please use plain text.
JSanders
Posts: 85,670
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot add new e-mail

It's time for you to call Orange Kenya for assistance.

All you've stated means it should be working correctly. They may need to reset your BIS account and allow you to start up fresh with a new account.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
induli
Posts: 18
Registered: ‎06-06-2012
My Device: Curve 8520

Re: Cannot add new e-mail

I actually "moved" my domain to google apps, configured mx settings on the server to point to google, then on my device set up emails with imap.gmail.com. I was able to set up emails successfully after this.
Please use plain text.
JSanders
Posts: 85,670
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot add new e-mail

Great, glad you got it working.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.