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New Member
clstilwell
Posts: 1
Registered: ‎09-04-2010
My Device: Not Specified

Re: Cannot download apps from appworld

How sis you fix this? Step by Step. Please help???? It is driving crazy. :smileysad:

New Contributor
mondsmum
Posts: 6
Registered: ‎09-06-2010
My Device: Curve

Re: Cannot download apps from appworld

Hey Roots

 

Sounds great, except you have sort of lost me OS ?? Can you possibly, please explain in a more simple form how to get it back so I can download apps. Thank you :-)

Visitor
paritatailor
Posts: 1
Registered: ‎10-11-2010
My Device: BB CURVE 8520 BLACK

Cannot download apps from appworld

I can't seem to download any apps from BB app world. It always bring me to that window where I have to login (it says my account on top of the page). I tried logging in but it won't even allow me. It always comes back to that login page.i have ID and I've deleted it and re installed it and the same happened Please help!

New Member
Halle
Posts: 2
Registered: ‎04-20-2013
My Device: Answers

Re: Cannot download apps from appworld

I am unable to download any apps from bb app world , the app I want starts to download then it stops at about 25%and says" there is a problem installing the app please try again" Please can you tell me how to download the apps? Thanks :smileyhappy:
Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Cannot download apps from appworld


Halle wrote:
I am unable to download any apps from bb app world , the app I want starts to download then it stops at about 25%and says" there is a problem installing the app please try again" Please can you tell me how to download the apps? Thanks :smileyhappy:

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Halle
Posts: 2
Registered: ‎04-20-2013
My Device: Answers

Re: Cannot download apps from appworld

Its still not working, it is still only going up to about 25% and says there is a problem installing the app please try again later? I have no idea what I can do? Help!!!

Thanks
Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Cannot download apps from appworld

Is that the exact and complete error message? Are there any code numbers or anything within it? So far, my searching based on the words you provided has resulted in nothing useful...so I'm having to make guesses as to what might help your situation.


 

Here's my next guess. With a strong carrier network signal (e.g., not just WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):


1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Now give it another try.


 

If that doesn't help, then if you are doing this solely on WiFi, please try solely via your carrier data network. Or, if you are doing this solely via your carrier data network, please try via WiFi.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code