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Ronelle
Posts: 1
Registered: ‎02-20-2009
My Device: Not Specified

Cannot send or receive e-mails

My boss has a Blackberry Bold.  He is in Chile on business (from SOuth Africa) and we cannot communicate with him via e-mail.  When he sends an e-mail from his blackberry the message goes into the outbox with a little red box sign next to it. 

Sometimes he can phone and not sent e-mails and sometimes he cannot phone and cannot send e-mails.  Is this a network problem or do we need to change some settings?  He is very frustrated as this is the only of communicating between him and the office.

 

thank you

 

Ronelle

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Super Contributor
Posts: 299
Registered: ‎08-23-2008
My Device: 9700

Re: Cannot send or receive e-mails

It's likely a network issue.

 

Does he see GPRS, EDGE or 3G? -- This is important and is case sensitive. If he's not getting capital letters, it means he's not getting a data connection. Without a data connection, email will not work.

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