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nil2962
Posts: 1
Registered: ‎03-23-2012
My Device: Blackberry Curve 8520

Complaint regarding the Audio problem in handset

[ Edited ]

Dear Sir / Madam

I am having BlackBerry 8520 Curve and purchased it on May'10. After buying this BB handset I am facing the problem in audio and not able to listen the voice clearly. I had submitted my handset for 4th time at Redington India Limited Ahmedabad for the same issue, but the problem is yet not rectified.
 I have submitted my handset again at Redington on 26th July 2012 and they have given me the estimate of Rs. 4200 to change the housing of the handset. Before that I have given my handset at Redington for the same audio problem on 14th Mar 2012, 16th Jan 2011 & also give while the handset was in warranty period, but the problem is still same.
 Now my question is that, I have give mobile 4 times for same issue and still I am facing same problem than why should I pay for housing, as it is manufacturing fault of handset. Still my mobile is at Redington and I want the permanent resolution for the audio problem, and if you are not able to solve the problem than please keep the handset with you, as I don't want the defective handset.
 I have purchased the Blackberry as it is the brand name and for the service but I am really disappointed by such kind of worst service.

Name: Nilesh
Contact No: ***
Work Order No: ***
Case ID: ***
Model: Blackberry Curve 8520
IMEI No: ***
Pin No: ***
Given at Redington on: 26th Jul 2012.

 Please find the above details of handset and contact no, and I expect the positive response from your side. If the problem will not get rectified I will have to go for the legal action against the Blackberry and will also mention this issue on Facebook so another people also come to know about the services of Blackberry.

With Regards
Nilesh

 

Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hall of Famer II
sdgardne
Posts: 48,770
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Complaint regarding the Audio problem in handset

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever; this site is not a channel for any formal communications with RIM. Further, RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through the places you already are working with...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


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