06-30-2008 11:09 AM
I recently bought a blackberry pearl 8100 (paid through my nose for it) from a friends colleauge.The phone was branded by Swiscom Mobile (switzerland) now the problem is that the sim is active i can make & recieve calls & sms. BUT THE BIS IS NOT!!. i'm using BPL Mobile (india) and they have blackberry internet service, i went to their page(ww.bplmobile.blacberry.com) after activating the service to activate my account BUT it said"device registered with another service provider .... blah...blaah...blllaaaahhh....please re-register. so i called swisscom but they're not understanding what i'm saying. i'm asking them to deassociate the pin & imei of my phone from their BIS server and they're going on about sim unlock......"sir you can make calls means that the phone has been unlocked... we can't help you more".... but through various posts i read i know all they have to do is to deassociate the pin & imei from their server so that bpl can catch it on their servers. Please help me with this cos as i said i've paid through my nose for it and if i can't get this BIS mail then this phone is as good as a NOKIA 6600!!! so any techie out there who can write up something that i can email them so that they understand better PLEASE HELP!!!!
thanks (and sorry for going so on & on, i'm frustrated with this plight of mines.... it costs me 12 rupees a minute (thats $.60 and they take atleast 5 minutes to put me on to a executive talk to me for ten minutes and i'm back to square one so thats like $15 for nothing three times a day!!!!)
06-30-2008 11:24 AM
06-30-2008 11:41 AM
06-30-2008 11:50 AM
06-30-2008 12:12 PM
07-04-2008 04:42 AM
YAAHOOOO!!! I DID IT!!!! it was really stupid of me, swisscom & bpl altogether. heres wat happened:
1)swisscom couldn't find my PIN No. on their database as the device was never registered (via bis or sim card) to the network
2) so i went to swisscom's BIS Login page (www.mobileemail.swisscom.ch) and registered for my BIS with swisscom even though i don't use their network.
3) i called up swiss com blackberry tech. department and told them about my problem again and this time they were able to verify the PIN No. on their databse.
4)they confirmed me by asking me a few questions like user name, email account added etc. and they then deleted it!!!
NOW IM FREE~!!~~!~~ thanks a lot BBsingh!!!
P.S. (singh= indian surname singh???)