01-13-2014 01:37 PM
Please understand that this is a user-to-user community...other folks therefore have their lives also to live in between time they volunteer here. 24 hours is customary before "bumping" a post...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support, and to be certain that your specific device is even compatible with their network.
01-13-2014 05:26 PM
Hey, thank you for your time, I apreciate your answer, I made this steps 8 times now with OS install from scratch...the problem is that in the Email Accounts selection screen, there is no Internet Mail Account option and this thing with my imposibility to make an account on my carrier blackberry site cause i receive this message "Your Blackberry internet service Account is suspended or deactivated. Please contact Orange Romania at 408 or" is telling me that my pin is blocked on BES (the phone was received from a Blackberry employe)
01-13-2014 05:38 PM - edited 01-13-2014 05:39 PM
And, what part of this new message is unclear to you? What does Orange say? Is your specific device even compatible with their network for automatic HRT and Service Book population? Only they can answer that question for you...so you have to do as this new message tells you.
But, now you have revealed something new...BES. If the prior owner did not properly cleanse the device of the BES IT Policy, it could very well be causing you many issues. You can remove it with this procedure:
But, if you do a backup/restore, DO NOT do a full restore...instead, only a selective restore of only those databases you specifically require (e.g., contacts, calendar, etc.) and specifically avoid any databases having to do with IT Policy, Enterprise, or any other such thing. If you restore those databases, it will dutifully place the IT Policy back onto your device, and you'll be right back where you are now.
All steps must be fully completed, in order. And typically the buyer is not authorized to conduct the steps that the Seller is responsible for.
Cheers and good luck!