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New Contributor
Mamfa
Posts: 3
Registered: ‎02-02-2011
My Device: Torch
My Carrier: Vodacom / Vodafonesa

Email Settings for email with no static IP Address

Hi,

I have been a Blackberry fan for years and have setup countless Blackberry's for friends.  I recently changed jobs and therefore, had to change my email settings, to receive work emails on my Blackberry Torch. I emailed our hosting company and asked for the settings to setup my phone, I received this response: (have blanked out my details for security reasons)

 

To setup the email account on your BlackBerry device you will need the following information

 

  1. Email address: ********@******.co.za
  2. username: ********
  3. Password: ********
  4. Incoming mail server:  The incoming mail server is tricky as your organisation doesn’t have a static IP address. For now try IP Address: **.***.***.***

I have tried these settings as well as the settings in my Outlook account settings folder (the incoming server on my Outlook is a local IP Address, to the server in our office)

 

None of which have worked.  I have contacted both our hosting company and Vodacom (my BB service provider) neither are able to assist me?  Even my husband (who is an IT specialist has tried, with no luck)  I then tried to use the BIS html option to find my settings, but for some reason Vodacom does not allow this, I received this error message when trying to logon/register:  Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.

 

Could someone please help?  Even if it's just a step by step guide on how to setup this type of email account?  Any assistance would be appreciated!

Tx

Samantha

 

Please use plain text.
JSanders
Posts: 85,155
Likes: 23,026
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Settings for email with no static IP Address

So this 'work' email.. is it an enterprise system or what?

What must others on their system with BlackBerrys do for email?

 

 




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New Contributor
Mamfa
Posts: 3
Registered: ‎02-02-2011
My Device: Torch
My Carrier: Vodacom / Vodafonesa

Re: Email Settings for email with no static IP Address

Nope, it's not an Enterprise server - standard BIS, according to my Outlook it's a POP3 account, however this is to a local IP address server, so it would not work on my BB.  No one in the office has a BB - otherwise I would've asked one of them. 

Please use plain text.
JSanders
Posts: 85,155
Likes: 23,026
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Settings for email with no static IP Address

Ok, understood, so just a routine email address and password will not work?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Mamfa
Posts: 3
Registered: ‎02-02-2011
My Device: Torch
My Carrier: Vodacom / Vodafonesa

Re: Email Settings for email with no static IP Address

Yup, the routine settings didn't work, i also tried adding the additional settings manually, and this did not work either. 

Please use plain text.
JSanders
Posts: 85,155
Likes: 23,026
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Settings for email with no static IP Address

So what does happen, any error message, you see when you use the routine BIS email setup?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
Paulx
Posts: 2
Registered: ‎02-28-2011
My Device: Not Specified

Re: Email Settings for email with no static IP Address

I had the same problem:

 

You have to contact your ISP where the POP3 email address is hosted and ask them to remove the Blackberry IP address which is being blocked by their Firewall.

 

Then all will work again.

 

Good luck

PaulX

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New Member
Paulx
Posts: 2
Registered: ‎02-28-2011
My Device: Not Specified

Re: Email Settings for email with no static IP Address

Here is the range of IP adresses they should look at to exclude from the server firewall.

 


206.51.26.0

255.255.255.0

206.51.26.0/24

206.51.26.0

206.51.26.255

193.109.81.0

255.255.255.0

193.109.81.0/24

193.109.81.0

193.109.81.255

204.187.87.0

255.255.255.0

204.187.87.0/24

204.187.87.0

204.187.87.255

206.53.144.0

255.255.240.0

206.53.144.0/20

206.53.144.0

206.53.159.255

216.9.240.0

255.255.240.0

216.9.240.0/20

216.9.240.0

216.9.255.255

67.223.64.0

255.255.224.0

67.223.64.0/19

67.223.64.0

67.223.95.255

93.186.16.0

255.255.240.0

93.186.16.0/20

93.186.16.0

93.186.31.255

68.171.224.0

255.255.224.0

68.171.224.0/19

68.171.224.0

68.171.255.255

74.82.64.0

255.255.224.0

74.82.64.0/19

74.82.64.0

74.82.95.255

173.247.32.0

255.255.224.0

173.247.32.0/19

173.247.32.0

173.247.63.255

178.239.80.0

255.255.240.0

178.239.80.0/20

178.239.80.0

178.239.95.255

Please use plain text.