BlackBerry® Device software

[lewishalket]

Looking for a bit help on my Bold 9900 on o2.

I setup my hotmail email, which works fine. I tried to then setup another email account (POP) but it says it cannot connect to the server. All the information is correct, I had went onto BIS, registered with my PIN and IMEI etc, still couldn't get this email account to work. I then gave up and left it for a couple of days.

When i've came back to try again it still doesn't work, but now I can't log into BIS at all, my username and password don't work, I got a new "password" sent to my device. "Your password is:            " . (Yup it was blank).

It's really annoying me now. All I want is both my email accounts to work.

Any thoughts on how to sort this?

Thanks in advance.

[unleashurself]

Hello Lewishalket,

Please have words with customer care of your carrier, they will help you to sort out this.

Thanks..!!

[JSanders Resident Expert · Accepted solution]

lewishalket,

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If you don't see these options, try http://www.blackberry.com/integrate

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!

[lewishalket]

Hi, thanks....I've done all that and it's still not working. 

After sending the service books and then rebooting, when I go back to step 1, when I put in my email address and password and click next, it says sending then comes back at the same screen waiting for me puting in my email address and password 

Is there anything else I can do?

[lewishalket]

Got it, I had to log onto my email host and change my password as they had now wanted letters numbers and a symbol. So when I changed my password it then allowed me to go through the setup on the Blackberry smoothly.

Weird because I was still getting my email as normal on Outlook without having to do anything with a password, it had been setup for a year or so on this laptop.

Sorted now, thanks for your help.

[JSanders Resident Expert]

You are very welcome.

Good luck.