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New Contributor
Posts: 2
Registered: ‎12-03-2012
My Device: Curve

Exchange e-mail reappearing as unread on BB when opened in Outlook - argh!

I spend a lot of time deleting old e-mail from my device because it's copied there when I open an old e-mail in Outlook.

 

O2 tell me my BB is set up correctly. My IT Support guy tells me Outlook looks okay. But something's causing this to happen. Any ideas please? - I'm going round in circles and going potty trying to resolve this!

Hall of Famer II
Posts: 50,326
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Exchange e-mail reappearing as unread on BB when opened in Outlook - argh!

Hi and Welcome to the Community!

 

I cannot tell for sure, but if you are on BES, your BES admins must resolve this. If they need assistance, there is a BES-specific section of this site where they can seek help from other BES admins:

On the other hand, if your email is integrated via BIS, then this KB governs:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

Note carefully that this governs reconciliation between the BB and the email SERVER only...reconciliation between your server and your Outlook client is separate, and is governed by whatever Microsoft allows for.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎12-03-2012
My Device: Curve

Re: Exchange e-mail reappearing as unread on BB when opened in Outlook - argh!

Hi, thanks for the input.
How would I know whether i'm on BES or BIS (terms that I haven't been acquainted with before?!?!)?
Hall of Famer II
Posts: 50,326
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Exchange e-mail reappearing as unread on BB when opened in Outlook - argh!

When you configured this email account, you selected either Enterprise or Internet/Personal. Enterprise would be BES. Internet/Personal would be BIS.

BES = BlackBerry Enterprise Solution/Server

BIS = BlackBerry Internet Service

You also can ask your "IT Support guy" if you are on BES or not...he certainly should know!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code