Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Device software

Reply
New Contributor
Konda
Posts: 3
Registered: ‎10-18-2009
My Device: Not Specified

FB App 1.7 - linked contacts bug

Hi,

 

I have a BB Bold 9000. I have upgraded to FaceBook 1.7 yesterday and now when I go to contacts and try to open or edit a contact that is linked to a FaceBook profile, it just doesn't react. Nothing happens. I can't open or edit any contacts that are linked to a FaceBook profile. All other contacts can be viewed and edited fine.

When I receive an sms from a contact that is linked to a FB profile it doesn's show the name of the sender, just the number.

 

I have uninstalled the FB app, and then I can open/edit all contacts fine again.


Then I re-installed the FB app and then I can't open them again.

 

I also have unchecked the option in facebook app to link profiles to contacts, but it doesn't help either.

 

As soon as I install the facebook app I just can't edit/view the contact that are linked to a FB profle. It won't open them as soon as I install the app, so right afer install, after a reboot (so before I even run the app an entered my FB username and password in the app) it already won't open these contacts.

 

Any idea why this is happening and how I can fix it?

 

My roommate has exactly the same problem.

 

Please use plain text.
New Contributor
Konda
Posts: 3
Registered: ‎10-18-2009
My Device: Not Specified

Re: FB App 1.7 - linked contacts bug

 

Seems I am not the only one, more people reported this bug here:

 

http://crackberry.com/facebook-1-7-now-available-download?page=2

Please use plain text.
New Contributor
vtjones
Posts: 4
Registered: ‎08-26-2009
My Device: Not Specified

Re: FB App 1.7 - linked contacts bug

I also have a Bold and I could not open my linked contact either.  Even worse I have my blackberry lock and encrypt the local data (except for the phone numbers) and all of the linked contacts had <content protection enabled> as their emails, notes and job titles.  I had to uninstall the facebook app and resync all of my contacts this morning to get back to a even semi normal state.  Major FAIL.

Please use plain text.
JSanders
Posts: 82,873
Likes: 22,682
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FB App 1.7 - linked contacts bug

If you are having this isssue of linked contacts failing to open or view, please answer these questions:

 

Device model:

Carrier:

Device OS:

Content Protection enabled/disabled:

Is there an IT Policy:




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
bboygraphix
Posts: 3
Registered: ‎10-20-2009
My Device: Not Specified

Re: FB App 1.7 - linked contacts bug

 Device model: Tour 9630

Carrier: Verizon

Device OS: 4.7.1.40

Content Protection enabled/disabled: enabled  (I tried it both enabled and disabled).

Is there an IT Policy: No

 

 

This issue is driving me crazy!  I've uninstalled/deleted/reinstalled and nothing seems to work.  Turned off content protection and turned it back on.  Nothing I try seems to be able to fix this issue.  The curious thing is that even though I have content protection (and content compression) turned off, when I go to create a SMS text to one of my contacts who is also a Facebook friend, I can see their cell#, work#, and (<Content Entabled>) as options.  Not sure why this is showing up while content protection is disabled.

 

Please use plain text.
New Contributor
bboygraphix
Posts: 3
Registered: ‎10-20-2009
My Device: Not Specified

Re: FB App 1.7 - linked contacts bug

i would also like to note that whenever i try to compose an email to any of my Facebook related contacts, highlighting their email address shows "<Content Protection is enabled>" instead of their actual email address and shows another person's name and photo.  strange stuff! 

Please use plain text.
JSanders
Posts: 82,873
Likes: 22,682
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FB App 1.7 - linked contacts bug

 


bboygraphix wrote:

i would also like to note that whenever i try to compose an email to any of my Facebook related contacts, highlighting their email address shows "<Content Protection is enabled>" instead of their actual email address and shows another person's name and photo.  strange stuff! 


 

Have you noted also my inquiry above?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
undeadgeo
Posts: 1
Registered: ‎10-21-2009
My Device: Not Specified

Re: FB App 1.7 - linked contacts bug

Hi JSanders,

 

I got exactly the same problem. Below is my device details as requested.

 

Device model: Bold

Carrier: Indosat

Device OS: 4.6.0.282 (477)

Content Protection enabled/disabled: Enabled

Is there an IT Policy: No

 

bboygraphix  has also written down his device details. Have you noted it?

 

Regards,

Please use plain text.
New Member
weekrys
Posts: 1
Registered: ‎10-22-2009
My Device: Not Specified

Re: FB App 1.7 - linked contacts bug

curve 8330

verizon

4.5.0.138

disabled

no it policy

 

i am havin the same problem....cant access any contacts that are tied in with facebook

Please use plain text.
JSanders
Posts: 82,873
Likes: 22,682
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FB App 1.7 - linked contacts bug

 


undeadgeo wrote:

 

bboygraphix  has also written down his device details. Have you noted it?

 


 

 

Got it, thanks.

 

Any others, please post.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.