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New Contributor
gaby179
Posts: 2
Registered: ‎12-16-2013
My Device: BlackBerry 9720
Accepted Solution

FM Radio shortcut not responding

Hi, Hope someone can help me with a problem I am having with my new BB 9720.

Used the FM shortcut for the first time the other evening. However, at one point ... About 30 mins later .... I received an error message. Unfortunately I can't remember what the error was. But ever since each time I click on the FM radio shortcut it opens for about half a second and then shuts down again.

Has anyone seen this before or knows how to resolve ?

Thanks
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: FM Radio shortcut not responding

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
gaby179
Posts: 2
Registered: ‎12-16-2013
My Device: BlackBerry 9720

Re: FM Radio shortcut not responding

Hi sdgardne,

Wow - it worked !! My radio's back.

That's great.

Thanks v much for your help :smileywink:

Gaby179
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: FM Radio shortcut not responding

You are very welcome. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code