07-04-2012 04:03 AM
I started an update on my Blackberry 9360 Curve last night as it said my phone would be out of action for two hours - so I did this when my phone was not needed.
However, when I woke up this morning my phone is stuck on 'Overall Backup Progress' at 9% on social feeds. The mobile network is also switched off - although I didnt do this and the phone was plugged in all night.
I cant get off the backing up screen and a battery pull doesnt fix it - just returns straight back to this screen and stays on 9%.
Ive seen this is a common problem but most peoples solutions involve unplugging it from their usb port of their computer. Well mine isnt plugged in!!! Any other ways to stop this and actually have a usable Blackberry today!!!
07-04-2012 04:17 AM
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
07-04-2012 04:45 AM
I thought I was downloading the OS something directly onto my phone??
I have now done various battery pulls and plugged into my computer which seems to have stopped the update/back up. Only now my phone is frozen when it turns on, no screensaver that I normally have, cant unlock it and its coming up with a white timer as its resetting.
I need my BB!!! Help!