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Please check this KB:
- KB10040 How to view or remove installed applications on a BlackBerry smartphone
If the app is not installed, then that would explain why there is no icon. If the app is installed, then check all folders (e.g., Homescreen, Downloads, Apps, etc.) and also be sure to have "Show All" active (in case the icon is hidden). Further, be sure you are not running a custom Theme that may perhaps be blocking the display of the icon. Further still, if you are on BES, then your BES admins may be restricting it...and you'd need to talk to them about that.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||||||
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