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New Contributor
Posts: 3
Registered: ‎02-15-2013
My Device: Curve 8310

Failed to Reload 4.5 Operating System

Hello,

I wiped out my blackberry curve 8310 and am having a problem to reload the OS. It show a white screen with an error 507.

 

Whenever I use the application loader it brings this message:-  The blackberry desktop software does not have Blackberry Device software for the device that you hve connected to the computer. Contact your wireless service provider or system administrator.

 

Whenever I use the BB desktop software it says:- try agian later

 

I need help please coz I am unable to use my phone.

 

Thank you.

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Failed to Reload 4.5 Operating System

Hello fgash

 

Welcome to BlackBerry Support Forums

 

Locate your Carrier and download the OS pack  for your device model from here  BlackBerry Software Download Site . After downloading Double Click  the file to Install it on your PC . Finally On your PC Go to C:\Program Files\Common Files\Research In Motion\AppLoader Double click Loader.exe. to install the OS on your device .

 

 

Additional Information :

 KB02792 : BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software

 

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Posts: 88,149
Likes: 23,519
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Failed to Reload 4.5 Operating System

Seems as this user has posted it's resolved here:

http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Desktop-Manager-Version-for-BB-8310-A...




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Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Failed to Reload 4.5 Operating System

Hi JSanders

 

 

Thanks for this Update .Glad that the user Resolved his issue :smileyhappy:

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.