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New Member
cthaley2000
Posts: 1
Registered: ‎04-02-2011
My Device: bold 9700
My Carrier: tmobile

Fatal error message while updating to os 6

I have a bold 9700 and am try to update my current 5.1 (?) software to 6.0 and receive a fatal error message while updating. Any suggestions?

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Fatal error message while updating to os 6

Hi and Welcome to the Forums!

 

Please provide us the exact steps you are following and exactly where in those steps that this message presents...along with the precise syntax of the message. For example, are you doing an on-device update? Are you using a MAC and the MAC desktop software? Are you using a PC and the PC Desktop Software? Are you using LOADER.EXE? BBSAK? The update website? You see...there are multiple methods, so help us to help you by telling us the exact method and steps you are following.

 

Thanks!


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New Member
jay299uk
Posts: 3
Registered: ‎05-03-2011
My Device: 9700
My Carrier: O2 UK

Re: Fatal error message while updating to os 6

Hi,  I had exactly the same error trying to update my 9700 to 6.0.  This was using the Desktop Manager.

 

I then used the on-line link below to update using the updater and specific instructions for my carrier - it then worked OK.  (In fact I mistakenly used O2 rather than Vodafone UK, but it worked fine).

 

http://us.blackberry.com/support/downloads/download_sites.jsp

 

Hope this helps.

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New Contributor
sueklinger
Posts: 4
Registered: ‎05-21-2011
My Device: Bold 9700
My Carrier: ATT

Re: Fatal error message while updating to os 6

I am having the exact same problem.  I can't figure out why.  from other posts it looks like 6.0 is an issue on Bolds.

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New Contributor
sueklinger
Posts: 4
Registered: ‎05-21-2011
My Device: Bold 9700
My Carrier: ATT

Re: Fatal error message while updating to os 6

Can you tell me more specifically how to do the download and upload to the Blackberry. Do I do down load to the computer and then upload to the Blackberry ignoring the Desktop manager. There seems to be too many opportunities for things to go wrong. I am in the US on ATT.
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New Member
jay299uk
Posts: 3
Registered: ‎05-03-2011
My Device: 9700
My Carrier: O2 UK

Re: Fatal error message while updating to os 6

Hi, download to the computer ignoring the Desktop manager. Connect the Blackberry to your computer and run the application you just downloaded. It worked for me - good luck.
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New Contributor
sueklinger
Posts: 4
Registered: ‎05-21-2011
My Device: Bold 9700
My Carrier: ATT

Re: Fatal error message while updating to os 6

Thank you. with much trepidation I downloaded the software.   I wound up having to update the Desk top manager and then the OS update.  And now I have to get used to all the new stuff on it and the Blackberry.  I wouldn't say I was the most knowledgable of users so this was a great leap for me.

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New Member
jay299uk
Posts: 3
Registered: ‎05-03-2011
My Device: 9700
My Carrier: O2 UK

Re: Fatal error message while updating to os 6

Well done, I'm glad it worked for you. The new OS seems a great improvement - enjoy.
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New Contributor
ItsAditya
Posts: 2
Registered: ‎08-07-2013
My Device: Blackberry Bold 9700
My Carrier: Grameen Phone

Re: Fatal error message while updating to os 6

This was much helpful.. Tnx..
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