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Posts: 13
Registered: ‎12-03-2012
My Device: 9320
My Carrier: XL

Get backup data online without associating the device with the email

I lost my bb.  I have a backup data online via BB Protect.  How to get the data back without associating my new device with my old bbid(email)?  I don't want to switch my old bbid to my new device.


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Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Get backup data online without associating the device with the email


You cannot. BB Protect is designed as a direct connection between a BB (associated to the same BB ID) and the BB Protect servers. There is no other access method to that data.

Good luck!

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