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New Contributor
bb_jamil
Posts: 2
Registered: ‎12-01-2012
My Device: 9790
My Carrier: Grameenphone

HELP!!! My BB 9790 Got Stuck while updating the OS

Hi, I ma new here. I have a BB 9790 where OS 7.0 was installed. I was about to update it to 7.1. I have downloaded the upadtes on device and make the update. But after that i found different problems with my Apps . So i want to downgrade it again. The process starts and after 15 mins my device got Stuck with a white screen and waiting signal. Its getting restart again and again. For last 24 hours same thing hapening. Kindly help me on this.

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Hall of Famer II
sdgardne
Posts: 47,289
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: HELP!!! My BB 9790 Got Stuck while updating the OS

Hello,

 

First, make sure you have the proper Desktop Software installed to your PC:

 

Next, make sure you also have installed to your PC the relevant BB OS package:

 

Next...

 

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck and let us know!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
cochamarco
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold
My Carrier: Indosat

Re: HELP!!! My BB 9790 Got Stuck while updating the OS

because your handset have some wrong in installation. try to install previous OS
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