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New Contributor
Posts: 2
Registered: ‎02-05-2013
My Device: blackberry curve 8520
My Carrier: giffgaff
Accepted Solution

HELP!!!!

Can someone please help me my phone won't come on and it says 'reload software 552'

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: HELP!!!!

Hi anisa95

 

 

Welcome to BlackBerry Support Forums

 

 

To recover your device try this Knowledge Base Article :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

 

Additional Information :

KB18751 : Error "Reload Software: 552" is displayed on the BlackBerry smartphone

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New Contributor
Posts: 5
Registered: ‎02-05-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: HELP!!!!

Locate a program call Loader.exe

 

C:\Program Files (x86)\Common Files\Research In Motion\AppLoader

 

run this app and plug in your BB.  Make sure you already have the proper OS installed for your device.  This app should able to reinstall the OS for you.