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New Contributor
aheadley
Posts: 4
Registered: ‎09-01-2012
My Device: Blackberry Curve 8530

Help

Hello

 

My blackberry curve 8530 for metro pcs keeps shutting off by itself (very frequently) and taking like 5 minutes to restart. I factory resetted the phone and it is still doing it. I tried to update it using the Desktop Softeware but it would not even connect, it would just charge it. Also, I went to setting and memory and prompt when connecting, and it still did not work.

 

Also it keeps going in and out of service, when I know I have service, it says "Searching for network".

 

 

I need help! Please!

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Help

Hello aheadley,

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

 

If this method is not working try using the method listed in this article. http://bbry.lv/JPyFFv

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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New Contributor
aheadley
Posts: 4
Registered: ‎09-01-2012
My Device: Blackberry Curve 8530

Re: Help

okay i was able to do something that allowed it to work a little I think. The directions you provided did not seem to work seeing as I have a mac not pc.

 

Now it says No service available when i try to place a call or anything

Guru I
John_Clark
Posts: 16,160
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Help

You need to find a PC and follow the instructions that SmoothRider provided.
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