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This is your resource to discuss support topics with your peers, and learn from each other.

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BlackBerry® Device software

Hall of Famer II
Posts: 52,489
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

How This Site and Formal Support Work

Hi and Welcome to the Community,

It can be challenging, coming to a new site seeking help, understanding how the site is intended to function, what to expect from it, and also how to actually seek truly Formal support for your issue. These two threads have been started to try and help you with both of those topics:

How This Site Works (e.g., Volunteers)

How Formal Support Works

Hopefully, this information will be of use to you.

Cheers and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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