BlackBerry® Device software

[IFC20]

Krypto,

Still having the problem, although not as badly as before.  One thing I forgot to advise you was that there is a clicking sound coming from my speaker (even when turned off) - wonder if that is related to any of the problems?

What should I try now?  I accidentally removed the BB IM feature during the reinstall & have more memory, but this has not stopped the crashing etc.  I'm beginning to think a Microsoft product has invaded my BB.........

[Krypto]

What happens if you don't load any data on it?  Does it still do it before you restore your personal data?  If so, then I don't really know what else to say.  You've essentially ruled out a software issue by reloading the OS again, meaning that you have a likely hardware issue, but where that issue is coming from, I really can't say.  At this point, I'm not really sure there is much more that I can do over this format (e.g. over the internet).  If you can, I'd suggest seeing if you can find a location that can repair BlackBerry devices and let them take a look at the device to see if it's worthwhile fixing.  Be aware though, it may not be worthwhile.  In that case, I'd suggest simply checking eBay or something like that for another phone. 

[IFC20]

Krypto,

Many thanks for all your help (and patience!!).  I reloaded the OS before reloading the personal data, so I will see how that works.  If this fails, I will send it to a repair shop for a hardware diagnosis.

Cheers,

IFC20

[madskin]

Hi ..

The post is great ..but the loader.exe doesnt exist in the folder for Blackberry desktop 6.0.

Any suggestions ...

do let me know ... thanks

sid

[sdgardne]

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madskin wrote:

Hi ..

The post is great ..but the loader.exe doesnt exist in the folder for Blackberry desktop 6.0.

Any suggestions ...

do let me know ... thanks

sid

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Hi and Welcome to the Forums!

Try looking here:

• C:\Program Files (x86)\Common Files\Research In Motion\AppLoader

If that does not exist, then you have not installed the OS Package for your BB to your PC...that as well is a prerequisite.

Good luck!

[Viva]

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Viva wrote:

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Krypto wrote:

Given everything you've tried, I'm starting to wonder if it's a problem with the memory on the phone itself (i.e. I'm leaning towards your thoughts that this might be a hardware issue).  Is there any chance your phone is still under warranty?  If so, I'd take it in for repair/replacement.

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I'm sending my Blackberry in for repair/replacement today. Hopefully all will be resolved shortly.

Thanks for the help Krypto. I'll let you know what the problem was, if I get to know it.

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Well, it has been a two month wait. My blackberry has returned, but without results. The carrier-repair-centre could not find/fix it, so they apparently sent it to a Blackberry repair centre. 

The repair report says no defects where found, though when I try to access some items in the main menu it crashes, again....

Monday I will contact the carrier to see whether they have more information. This ain't over yet...

[phyfie]

i have read tru almost every post on this topic and i still cant seem to find a solution...

am using a curve 8520 with os 5.0 and it just stopped working all of a sudden...

it wont boot past about 75% when d status bar beneath the blackberry name and logo is moving..

it just stops and starts allover again on an endless loop...

what more can i do?

when i try the original solution it says

The Blackberry Desktop software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator.

please help

[sdgardne]

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phyfie wrote:

i have read tru almost every post on this topic and i still cant seem to find a solution...

am using a curve 8520 with os 5.0 and it just stopped working all of a sudden...

it wont boot past about 75% when d status bar beneath the blackberry name and logo is moving..

it just stops and starts allover again on an endless loop...

what more can i do?

when i try the original solution it says

The Blackberry Desktop software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator.

please help

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Hi and Welcome to the Forums!

The section you bolded is the key...check your PC in Add/Remove programs. If there are any device OS packages installed (sorry, I cannot tell you what they will say on that screen), remove them. Then download and install the proper package for you specific BB. Then try the process again.

But...the endless reboot...that might need some other steps. Try the above and then, if it fails, try this:

• http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry

Let us know.

[phyfie]

Thanks but when i check my installed programs no os shows up..i tried re-installing the os (my carriers own is actually 4.6) and it says successful but when i plug in my phone to use the apploader it still shows d same message...

maybe i should install the os 5 on my pc and retry that..i am using desktop manager 6..

and also when i went to the link u posted and tried out their remedy it still dint work instead of showing PIN UNKNOWN, it shows my actual pin..

please help..

[Krypto]

Ok... So your computer is seeing the OS. Try disconnecting your computer from the internet before trying to reload the OS on the device, and don't forget to delete the Vendor.xml file (located in the same folder as the Loader.exe file) before trying to install the OS.

If you continue to have problems, then there is another thing we can try. Let me know, and if needed, I'll give you another set of instructions that should make it work.