08-07-2008 02:34 PM - last edited on 08-30-2009 02:33 PM by Andy
When trying to create a BIS account, I received the error message that my device was already registered with a different service provider and that I would have to reregister it. The problem is that I bought it new from cordlessphoneworld.co.uk and it was supposedly "completely refurbished".
My Pearl 8100 is a BT phone, however BT confirmed to me that it was not registered with their network. The seller, cordlessphoneworld.co.uk, told me to contact BlackBerry support, and BB support told me to talk to my service provider (O2 UK) who has already told me I would have to get in touch with the previous service provider.
How can I get my BB released from its current BIS registration, or at least find out who it is registered with, in order to finally enjoy its full functionality and not just the regular phone stuff?
My BB info:
Happy for any help or ideas!!
EDIT: Removed personal information
08-07-2008 09:15 PM
Theres a high chance it was set up with the original carrier that is was sold with.
To find this out you need to get the vendor id of the device.
Do this by holding down (all at the same time ) the ALT+CAP+H button..
Whilst pressing down ALT, select E Then S then C then R
You should see a little page pop up with random info.
What you are looking for is the vendor ID. a three digit number.
Then I will post a list of all the vendors IDS at the end of this message as i can't remember the link..
Anyhow, find the carrier from the list and call them asking them to release the PIN..
IF... the prev user didn't register it with that carrier (which would mean you phone has possibly been used twice before) then you can call your current Carrier and ask them to escalate the call to RIM who will be able to tell...
Hope this helps..
100 T-Mobile US
102 Cingular Wireless
104 Sprint PCS
109 BWA (Aliant/Sasktel)
111 MM02 DE
114 T-Mobile DE/AU
120 VODAFONE (UK)
123 T-Mobile (UK)
124 Vodafone Germany
125 MM02 UK/IRL/NL
131 Cable & Wireless
132 Vodafone (IT)
133 Vodafone (ES)
134 T-Mobile (NL)
135 Cincinnati Bell
137 Vodafone Austria
138 Vodafone Australia
139 Vodafone Ireland
140 Vodafone Sweden
142 Orange UK
143 Vodafone New Zealand
147 Orange Mobistar
217 Orange Romania
222 Mobitel Bulgaria
230 Hutchison Essar
08-08-2008 07:41 AM
08-10-2008 07:23 AM
Thanks a lot. That shortcut worked for me. I found out that, according to the vendor ID, the phone is from BT. I have already been in touch with BT a couple of weeks ago, and they told me my device was not registered with their BB service. So, I'll try to go via my current carrier again now.
Thanks for your help.
09-12-2008 11:18 AM
I have the same problem. I bought a Blackberry Bold brand new from Germany and tried to register it with O2 in the UK. When I try to register it on o2email.co.uk I get the following error message:
This BlackBerry is registered with a different service provider. Please re-register this BlackBerry and verify the URL matches the one provided by your service provider.
I used the method explained in the previous message to identify the Vendor ID: 114 = 114 T-Mobile DE/AU. The person I bought the phone from contacted T-Mobile in Germany but they claimed that the phone is not registered with them.
O2 in the UK maintains that it's registered elsewhere and they can not register it before it's being released by T-Mobile in Germany.
It's a catch 22 - and both O2 and T-Mobile shift the responsibility to each other. What can I do?
09-12-2008 05:07 PM
09-12-2008 01:37 PM
10-08-2008 04:40 PM
10-08-2008 07:02 PM
10-09-2008 12:22 PM
I am having the same problem my phone was bought brand new from O2 but when checking out the Provider Information it says 179 F100?? not sure who they are? Any help for a novice is greatly appreciated.
Why does that smell like some secret RIM thing ...