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New Contributor
Posts: 3
Registered: ‎04-08-2013
My Device: Blackberry Storm 9530
My Carrier: Vodafone

I am not able to open attachment in Blackberry Storm 9530

Kindly help me in obtaining a solution as I am unable to view attachments in my Blackberry Storm 9530. Also I am unable to upgrade to Blackberry Software 5.0.

Hall of Famer II
Posts: 50,640
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I am not able to open attachment in Blackberry Storm 9530

Hello,

Please provide further details for each of your issues...from simply "I am unable to", it's impossible to understand what is going wrong in your situation. For each issue, please provide the exact steps you carry out, the exact result of each step that you expect, the exact result of each step that you encounter, and the exact and complete content of any error messages that are presented.

Thanks and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎04-08-2013
My Device: Blackberry Storm 9530
My Carrier: Vodafone

Re: I am not able to open attachment in Blackberry Storm 9530

At the time a Email has been received with attachment, i open the mailbox in my Blackberry Storm 9530, although i am able to read the content in the mail, i then click on the attachment - Open attachment -The message displayed is "This attachment type cannot be viewed on your device".

 

 

Hall of Famer II
Posts: 50,640
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I am not able to open attachment in Blackberry Storm 9530

If you are on BES, then see your BES admins for assistance.


 

If you are not on BES, then please check for a latent IT Policy that may be blocking this:

  • KB30076 How to check for an IT Policy on a BlackBerry smartphone

 

If you are on BIS, refer:

  • KB03265 Supported attachment formats for the BlackBerry Internet Service

Ensure that the attachment conforms to the supported file types. If it does, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):


1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code