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New Contributor
Posts: 2
Registered: ‎05-26-2014
My Device: 9320
My Carrier: Phone

I can't get into my phone

I've been locked out of my blackberry. Some of my keys on my keypad don't work so I can't type in my password what am I supposed to do?
Guru I
Posts: 18,764
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: I can't get into my phone

If the keyboard itself has failed then there is nothing you can do. Have you tried removing the battery to reboot the device?
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New Contributor
Posts: 2
Registered: ‎05-26-2014
My Device: 9320
My Carrier: Phone

Re: I can't get into my phone

Yes but It's not working. Some letters have started working again but others just don't. I haven't dropped the phone or anything the keys just stopped working
Guru I
Posts: 18,764
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: I can't get into my phone

I suggest making a full backup using BB Desktop Software and then getting the device replaced by your carrier. You can then restore the backup to the new device.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!