02-19-2013 04:57 PM
i had problems with my new blackberry 9630 scrolling down while on internet broswer.
- while looking for help on the internet i followed steps telling me to delete thing in my service book.
- that problem is now fixed (not through the deleting but something else!!)
I think i have deleted something i shouldnt as now when i am on twitter i cant click on attatchments people have tweeted such as pictures or links etc?
02-19-2013 06:29 PM
Hi and Welcome to the Community!!
It sounds like you did part, but not all, of this important process. I therefore suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.