BlackBerry® Device software

[stephaniemurphy94]

Hi,
i had problems with my new blackberry 9630 scrolling down while on internet broswer.
- while looking for help on the internet i followed steps telling me to delete thing in my service book.
- that problem is now fixed (not through the deleting but something else!!)
I think i have deleted something i shouldnt as now when i am on twitter i cant click on attatchments people have tweeted such as pictures or links etc?
anybody help?

[stephaniemurphy94]

** 9360

[sdgardne]

Hi and Welcome to the Community!!

It sounds like you did part, but not all, of this important process. I therefore suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!