11-16-2010 10:35 PM
I went to the US and bought my Blackberry Curve 9300 there and unlocked it, to use it in Brazil. I got back to Brazil yesterday and I have signed for the blackberry plan with my mobile company. I used the internet yesterday wonderfully (including wi-fi), but today it stopped working. I have contacted the company and they told me the plan is working well, so the problem must be the cell phone, not the services. Also, I should be able to connect to the wireless service at my house, but I can't. I keep getting the following error " Unable to connect to the internet, please try again later. If the problem persists please contact your service provider."
Can somebody please help me?
Thank you very much.
I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
11-18-2010 01:13 PM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.
As to the wireless, have you updated your routers firmware?
what speed does it work at?
BESAdmin's, please make a signature with your BES environment info.
BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008
11-18-2010 04:45 PM
Actually it did not work. It is really strange because it was working normally and now it is not anymore.
Regarding the wireless, it was working on monday and tuesday... but then it stopped working all of a sudden.
One more thing: when try to enter the WAP it works!
But BBM does not work neither can I receive or send e-mails through BlackBerry.
Can anybody please help me?
11-28-2010 12:34 PM
Hello. I have security wiped my BB and now I cannot setup my regular email account (only entreprise) and cannot connect to Windows Live Messenger or BBMessenger. Also, one more thing: the internet browser is no longer available, only the Hotspot Browser and the Wap.
Can anybody help me, please?
11-29-2010 02:06 PM
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
07-03-2011 10:02 PM