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New Contributor
Posts: 2
Registered: ‎05-05-2010
My Device: Bold 9000
My Carrier: Rogers
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Issues with BBM from Rogers to bell, delayed?

Hi all,

Not sure if if anyone else is experiencing the same issues but my Rogers BBM towards my wife's Bell BBM ( messages sometimes delayed up to an hour lately )

Any ideas ? I even resent service books

Not experiencing this from Rogers to Rogers

Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issues with BBM from Rogers to bell, delayed?

Could be some BIS server slowdown.

 

Rogers yesterday, into last night, was reporting an outage of some data services for BlackBerry. How widespread and what services where delayed or even down, I don't recall.

 

But that is likely the explanation. Give it today and see how it goes. If no improvement, please post back here.




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New Contributor
Posts: 2
Registered: ‎05-05-2010
My Device: Bold 9000
My Carrier: Rogers

Re: Issues with BBM from Rogers to bell, delayed?

Thanks for the tip buddy !

So I guess it was on Rogers side

Seems fine now , will let you know if happens again

New Contributor
Posts: 2
Registered: ‎05-01-2009
My Device: Not Specified

Re: Issues with BBM from Rogers to bell, delayed?

They still are, from one to two hours delay between Rogers and Bell. This is emails, and PIN's It has been like this for 2 days now. Any idea on when it will be back up? Dan
Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issues with BBM from Rogers to bell, delayed?

 


doleary wrote:
They still are, from one to two hours delay between Rogers and Bell. This is emails, and PIN's It has been like this for 2 days now. Any idea on when it will be back up? Dan

No idea, but I tell you, call Rogers or your carrier if it is Bell, and press them to tell if there is a trouble ticket filed on this. They should even give you a ticket number. That will make sure it is in the system.

 




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Contributor
Posts: 26
Registered: ‎03-14-2010
My Device: 8120
My Carrier: Rogers Wireless Inc

Re: Issues with BBM from Rogers to bell, delayed?

What model of BB do you use on Rogers? 3G(GSM 3G) or EDGE(GSM 2G) network connection.

What model BB is used on Bell? 3G(Bells new HSPA GSM Network) or 1xEV(CDMA 3G) connection?

 

3G on Rogers can simultaneous voice/data. EDGE cannot.

3G on Bell can simultaneous voice/data. CDMA EVDO cannot .

 

If your wife uses a cdma blackberry - and is on a call the data is going to resume when the call completes. This is in a perfect scenario. Sometimes delays can occur shortly after the call completes before data flows back into handset.

 

Is it possible at times your wife is on a phone call and isn't receiving the information as a result?

Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issues with BBM from Rogers to bell, delayed?

 


jaloz wrote:Is it possible at times your wife is on a phone call and isn't receiving the information as a result?

 

Read the original post, I don't think this is a matter of being on the phone causing the delay.

 

Like I posted, there was a known issue with Rogers BIS data a few days ago.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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