BlackBerry® Device software

[avelynsanchez]

Hi everyone, a few days ago i went to my local orange shop to activate blackberry data service on my att bold 9000, everything was ok until i notice that i was losing my service,, i've had to pull out my battery almos every 20 minutes or les so the internet service can work.. the company told me that my problem ws my phone, i bought a bold 9700 from the same company and the same is happening.. If i put my mobile network 3g and 2g it will stay on 3g but without the blackberry logo next to the 3g icon wich mean no service.. i f i put it on 2g only it will stay only showing gsm.. I changed my sim, and i've tried everything from pulling out the battery to registering host router tables, this is so frustrating, I NEED YOUR HELP PLEASE,

NOTE: my friend has the same service in the company and it works perfect

[sdgardne]

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

• Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!

[AlanGuggenheim]

I have a similar problem: in WiFi mode, BIS and BES services work.

When I get out of the office and on 3G network, though, I am losing BIS and BES connections

Also strange is that in 2G only mode, I get edge (lower case) instead of EDGE and no data connection.

Tried everything metioned here so far, plus getting a new SIM card, and even swapping for a new phone, but it works for a while, and after I lose my BB services! (Hence no emails,...) Very frustrating.

ATT technical support seems to say there is a known issue. Any idea what, is there is a work around, and when it is going to be fixed?

Thanks

[nigeldavid]

Hi there

I am having the very same problem but with a different operating system please help me my bis has a mind of its own and in my options I don't have advance options so if there is a solution out there it would be much appreciated if you could advise me 

thank you very much