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Contributor
kaibin
Posts: 21
Registered: ‎10-01-2009
My Device: 9630
My Carrier: China Mobile

Lowercase edge after upgrading ROM to a new version

It works great before the moment I upgrading via DM, then it keeps lowercase edge no matter what I did, pulling out battery, turn on/off radio, 2G/3G, automatic/manual. 

I tried to downgrade to an older version but still the same issue, check w/ my carrier and they said everything is okay, any ideas will be great appreciate. 

 

Device: unlocked Tour 9630 on GSM network. 

OS: upgrade from 5.0.0.732 to 5.0.0.975

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Lowercase edge after upgrading ROM to a new version

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
kaibin
Posts: 21
Registered: ‎10-01-2009
My Device: 9630
My Carrier: China Mobile

Re: Lowercase edge after upgrading ROM to a new version

[ Edited ]

Yeah I did try above steps so many times, HRT list is empty since there's no BB coverage, also, I am w/ only BES, no BIS. and I've deleted the user in the BES Server and added it again, now the user status is showing "Initializing". so I am not sure if resend service books make sense. 

 

Is it possible that the SIM card damaged while upgrading? It works great before the minute upgrading, so it is weird. 

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Lowercase edge after upgrading ROM to a new version

If the HRT is empty, then nothing else matters. Did the registration message arrive when you resent the HRT? Coupled with the lower case edge, this is definitely a carrier-level problem...until your BB is properly registered onto your carriers network, nothing else will work. You need to work with them, and request escalation from their initial level 1 to their dedicated BB support folks...they can even escalate all the way into RIM if needed.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
kaibin
Posts: 21
Registered: ‎10-01-2009
My Device: 9630
My Carrier: China Mobile

Re: Lowercase edge after upgrading ROM to a new version

When I click the Register Now, it just showing "Registration message sent!", and nothing happened. 

Technically, maybe the carrier issue, but what I don't understand is it works great before the minute I upgraded, this is just happened right after upgrading completed reboot, so it's hard to understand this is a carrier issue, anyway I will check w/ them again. 

Thank you very much for your kind help. 

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Lowercase edge after upgrading ROM to a new version

Yup -- reg message sent is good, but if it never arrived, then your BB is not properly on your carriers network...and only they can resolve it.

 

I agree it is odd that this started with the update. But, it is not 100% that the update was causal...it could be coincidental.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
kaibin
Posts: 21
Registered: ‎10-01-2009
My Device: 9630
My Carrier: China Mobile

Re: Lowercase edge after upgrading ROM to a new version

Went to the carrier store today, it should be a device, software or hardware issue, put another one's SIM into my phone, lowercase edge, put my SIM to another device, uppercase EDGE.

What can it be wrong? Cause it working great before the minute I upgraded to a new ROM, it just went down right after completed reboot? The phone looks good except this data issue.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Lowercase edge after upgrading ROM to a new version

That's all they did? They didn't offer any more help? They didn't offer to replace? Something?


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
kaibin
Posts: 21
Registered: ‎10-01-2009
My Device: 9630
My Carrier: China Mobile

Re: Lowercase edge after upgrading ROM to a new version

Yeah that's all they can do, the phone was bought on eBay, not from the carrier retail store. 

 

Can it be that the PIN was blocked in the RIM database? I have totally no ideas what the problem is, it's difficult to understand. 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Lowercase edge after upgrading ROM to a new version

Oh dear oh dear oh dear...an eBay device. OK...that changes a lot of things. First, you have no warranty nor any formal support available beyond the good graces of anyone who is willing to help. Hence, the level of assistance you received. If you want true RIM formal support, your only available channel is fee-based Incident Support:

Second...was this BB originally made for the carrier you are running it on? What may have happened is that, if not, all of the special codes needed to make it function on your carrier got wiped out with the update. When you first obtained it...did you have to do anything special to make it work on your carrier? If so, you need to re-do all of that (whatever it was).

 

It is also possible that what you suspect is true -- but no one on these volunteer forums has any kind of access to determine that. But, even if so, that usually only blocks

 

I wish I could help more, but it's pretty hard to know what specific things are needed for your situation.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.